Windmill Lodge Care Home

At Windmill Lodge, we look after people as if they were our family. We always treat residents with respect, dignity and compassion, ensuring we find out about each individual’s care, social and wellbeing needs, as well as preferences and life histories.

Using this detailed knowledge, and in partnership with each resident and the people most important in their lives, we build a person-centred care plan which includes an individual’s care and support needs as well as their personal preferences, likes, dislikes and aspirations for the future.

We have replaced written care plans with an up-to-date electronic system that brings together all documentation for a person and gives us a clear overview of their needs. Brilliantly efficient, it allows us to easily track each individual and offer a more personalised approach to their care and support. Members of our care team enter information via touch screen terminals and keep up-to-date with each resident’s requirements, allowing them to respond quickly and appropriately.

We enjoying spending quality time with each resident, chatting about their day, reminiscing, gaining their opinions and generally enjoying each other's company.

Our dedicated approach to care has been reflected in us achieving Beacon Status, the highest possible award given by the Gold Standard Framework for care to people nearing the end of their lives.